joya9 bd's Privacy Policy

1 Introduction and Overview

This privacy policy applies to users of the joya9 bd platform. When you register on our website, manage your account, or use any of our services, you voluntarily provide certain information. This document clearly explains how that information is collected, stored, and used.

joya9 bd always gives the highest priority to user privacy. Reading our Terms and Conditions together with this privacy policy gives a complete picture of the legal framework. By continuing to use the platform, you are considered to have accepted the terms of this policy.

joya9 bd reserves the right to change this policy. Users will be notified in a timely manner of any significant changes. The most up-to-date version of the policy will always be available on this page.

2 What Information Is Collected

joya9 bd collects information from various sources. The information collected is divided into the following categories:

2.1 Information You Provide Directly

When you register, log in, or update your profile, the information you provide includes:

• Full name and date of birth (for age verification)
• Mobile number and email address
• National ID card or passport number (where applicable)
• Mobile banking numbers used for deposits and withdrawals (bKash, Nagad, Rocket)
• Password (stored in encrypted form)

2.2 Automatically Collected Information

When you browse our platform, certain technical information is collected automatically:

• IP address and device type
• Browser version and operating system
• Page visit time and session duration
• Information obtained through cookies and similar tracking technologies
• The page from which you arrived at our site (referral source)

2.3 Transaction Information

A complete record of deposits, withdrawals, bets, and bonus usage on your account is kept. This information is used to ensure account security and to resolve disputes.

3 Purpose of Using Information

Collected information is used only for specific and legitimate purposes. joya9 bd does not sell your information to any third party. The main purposes for using information are:

• Creating, verifying, and managing accounts
• Processing and confirming financial transactions
• Providing customer support — 24/7 live chat and email in both Bengali and English
• Preventing fraud and unauthorized access
• Improving platform performance and fixing errors
• Meeting applicable legal obligations
• Providing a personalized experience and relevant information services

4 Information Sharing and Third Parties

In certain situations, joya9 bd may share limited information with trusted third parties. This only happens when it is necessary to provide the service:

4.1 Payment Processors

During deposits and withdrawals, necessary transaction information is shared with mobile financial services such as bKash, Nagad, and Rocket. This information is used solely for the purpose of completing financial transactions.

4.2 Technology Service Providers

Limited information may be shared with selected technology partners for platform security, server maintenance, and analytics. These partners are contractually bound to follow joya9 bd's privacy standards.

4.3 Legal Obligations

Information may need to be disclosed in response to a court order, a lawful request from a law enforcement agency, or a requirement under applicable law. In such cases, only the information legally required is provided.

5 Data Security Measures

joya9 bd uses industry-standard technology to protect your personal and financial information. Our security framework operates at the following levels:

• All data transmissions are encrypted using SSL (Secure Socket Layer) technology
• Passwords and sensitive information are stored in hashed form — they can never be read directly
• Regular security audits and vulnerability tests are conducted
• Automatic alerts are sent when unusual activity is detected on an account
• Strict access controls are maintained on the servers where data is stored
• Staff data privacy training is conducted regularly

However, no one can guarantee that data transmitted over the internet is completely free from risk. Keeping your account login information confidential and avoiding logging in on unfamiliar devices is your own responsibility.

6 Cookie Policy and Tracking

The joya9 bd website uses cookies and similar technologies. Cookies are small data files stored in your browser that improve the functionality of the site.

6.1 Essential Cookies

These cookies are necessary for the basic operation of the platform, such as maintaining login sessions and security verification. The site cannot function properly without them.

6.2 Functional Cookies

These cookies are used to remember your language preference, display settings, and personalized experience.

6.3 Analytics Cookies

These cookies collect information to understand which pages users visit most and how the platform can be improved. This information is in aggregated form and does not identify individuals.

You can control or disable cookies from your browser settings. However, disabling essential cookies may limit some features of the site.

7 Data Retention Period

joya9 bd retains user information for as long as it is needed to provide services and meet legal obligations. Some information is kept for a set period even after an account is closed:

• Transaction records — for a period determined by legal requirements
• Account verification documents — for a limited time after account closure
• Support communication records — as needed for dispute resolution

After the specified period, information is securely deleted or transformed so that individuals can no longer be identified.

8 User Rights

joya9 bd respects users' right to have control over their own information. You have the following rights:

8.1 Right to Access Information

You can find out what information we hold about you and the purposes for which it is being used.

8.2 Right to Correct Information

If your profile contains incorrect or outdated information, you can request that it be corrected.

8.3 Request to Delete Information

In certain circumstances you can request that your information be deleted, though some information may need to be retained due to legal obligations.

8.4 Opt Out of Marketing Communications

You can opt out of receiving promotional emails and messages at any time. However, necessary account-related messages will continue to be sent.

To exercise these rights or for any questions, contact our support team. Also read our responsible gaming guidelines, which provide important information about using your account.

9 Protection of Minors

joya9 bd is strictly not for anyone under the age of 21. We do not knowingly collect any personal information from minors. An age verification process is carried out at the time of registration.

If it comes to our attention that a minor has created an account, that account will be closed immediately and the information collected will be deleted.

10 International Data Transfer

joya9 bd operates primarily to serve users in Bangladesh. Due to technology infrastructure requirements, some data may be stored on servers located abroad. In such cases, it is ensured that those servers follow high-standard security measures and maintain data protection standards.

For any international data transfer, joya9 bd complies with applicable legal obligations and ensures the protection of information.

11 Policy Changes and Updates

joya9 bd reserves the right to change this privacy policy as needed. In the case of significant changes:

• A notice will be displayed on the website
• A summary of the changes may be sent to the registered email address
• The update date on this page will be changed

If you continue to use the platform after a change, you will be considered to have accepted the new policy. We therefore recommend visiting this page regularly.

12 Contact and Complaints

If you have any questions, feedback, or complaints about this privacy policy, please contact us. To learn more about us, visit our About Us page.

We will review your complaint promptly and take the necessary steps. You can also visit the FAQ page for answers to common questions.